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Accessibility Statement

Accessibility Statement

At Wilton Shopping Centre, we are committed to ensuring that our website provides an accessible experience for all users, including individuals with disabilities. We strive to meet accepted standards for accessibility and usability so that everyone, regardless of ability, can feel comfortable and confident using our site.

Measures to support accessibility

To achieve this, we have taken the following steps:

  • The website is built with a responsive design to adapt to different devices and screen sizes.

  • We use semantic HTML and appropriate ARIA landmarks to ensure assistive technologies (such as screen readers) can interpret page structure and content.

  • We ensure that navigation (such as menus, links and skip-links) is logical, consistent and fully operable via keyboard.

  • Images include meaningful alt text where appropriate, and decorative images are identified correctly for assistive technology.

  • Text and background colour contrasts meet WCAG 2.1 AA standards to support users with low vision or colour-weakness.

  • Forms, interactive components and dynamic content include accessible labels, instructions and proper focus management.

  • We regularly test the website using accessibility evaluation tools, manual keyboard testing and screen-reader checks to identify and resolve any issues.

  • Where third-party content is used (such as embedded videos, external widgets or downloadable files), we review accessibility and provide alternatives (captions, transcripts or alternative formats) when required.

  • We follow a process for addressing accessibility issues promptly when they are found.

Known limitations and alternatives

Despite our best efforts, some areas of the website may not yet fully meet all accessibility standards. For example:

  • Some older browsers may not support all accessibility features.

  • Third-party integrations may not fully meet accessibility requirements, but we can provide alternatives upon request.

  • Some PDF or downloadable documents may not yet be fully accessible; we are working to update these to more accessible formats.

If you encounter difficulties using the website, or need any content in an alternative format (such as accessible Word, large-print, or audio), please contact us:

We aim to reply to all requests within 7 working days.

Feedback and continuous improvement

Your feedback helps us improve. If you experience an accessibility barrier or have suggestions for improvement, please contact us at the details above. We review and update our website regularly as part of our ongoing commitment to accessibility.

Date of this statement

This statement was last reviewed on 18 Nov 2025.